Echo dot offline

Alexa Echo dot is one of the most popular digital assistants, that provides you the best voice & home automation experience. These devices are now being used widely for getting weather reports, playing games, and controlling smart devices, etc. That is why, Sometimes, users face Alexa offline, and “Echo dot offline” errors on their Alexa echo dot. If you encounter such an issue, it is recommended to follow the below-mentioned steps to fix this problem:

Users come across certain errors while using the device.  are such common errors that are witnessed by the end-users frequently. Hence, we have introduced this guide where you can find certain solutions to get rid of this problem.

Also Read : Alexa won’t connect to internet

Troubleshoot Echo dot Offline Error

For a person who relies on Alexa for a wide array of chores, the world seems to come to an end as they start getting Alexa Offline Error. Hence, they can try either of these steps to resolve the problem:

  • Echo dot Wifi issues

Before getting into a deep technical analysis, Check if your wifi network is the root cause of the problem. Most of the time, weak internet connectivity or slow internet connection causes the Amazon Echo Dot offline issue.

  • Restart your Echo Dot and update the Alexa app

If you see that your Alexa is showing an offline error, then, you can reboot or update your Alexa Application to resolve this problem by following the below-mentioned steps:

  1. At first, Close the Alexa App installed on your phone.
  2. Now, Restart your Alexa echo dot.
  3. Wait for some time and let your Echo dot device restart.
  4. Update the Alexa App by going to your phone’s app store and pressing the “update” button after getting its app result.

Sometimes, a software glitch is responsible for the Echo dot offline error. You can fix this issue by force stopping and restarting the Alexa Application on your phone.

  • Uninstall and Reinstall the Alexa App

To fix the Echo Dot offline problem. First, you can uninstall the Alexa Application from your phone and reinstall it from your smartphone’s app store after rebooting your Alexa Echo dot.

  • Go to the installed apps screen of your phone.
  • Press and hold the Alexa app icon and uninstall it by tapping on the uninstall button on its right.
  • Reboot your Echo dot
  • Go to the Apple Store or Play Store of your phone and download Alexa App once again.
  • Check if your Echo dot device is still plugged in.

Electric power is important to get your Echo Dot device work and avoid the echo dot offline issue. Now, check if your Alexa dot is plugged in correctly to the power source via the original power adapter. Now, if your Echo shows you the red light indication then it signifies that it has power. But, if it does not show you any lights, then, you have to take out your echo dot device from the power outlet and plug it back in again.

  • Take the device close to the wifi router.

Most of the time, a poor connection between the router and the Echo Dot is responsible for echo dot offline issues. Moving and placing the Echo dot near the wifi router and removing all signal blocking objects between them is sufficient to get rid of the problem.

  • Ensure that the Echo Dot and mobile phone are on a similar wifi network

In case, if your mobile phone and Alexa dot device are not connected to the same wifi network, Then, you have to connect Alexa and phone to the same wifi network to solve your echo dot problem.

  • Updating Echo Dot’s software version

Alexa echo dot device receives the updates automatically. But sometimes, an outdated version of the software might lead to offline error. In that case, it is necessary to update a software version of your Alexa dot to the latest version.

  • Reset your Echo Dot device to factory settings

If you are still getting Echo Dot offline error, then, you can reset your echo dot to the factory settings. After doing that, you can register it to the Amazon Account and complete the Echo dot setup with the help of the Alexa dot App to use it.

Also read: Download Alexa app for Windows 10 PC

If you have any queries about how to Troubleshooting Echo Dot Offline issue. Then, you can reach out to our technical support department. Our technical support experts are capable of fixing the issue remotely. You can reach out to our technical support department anytime on our toll-free number or via Live Chat.

Echo dot offline
Echo dot troubleshooting